FREQUENTLY ASKED QUESTIONS:
Feedback is greatly appreciated please contact us with any questions, comments or concerns. We need your feedback to grow!
What are your Salon Policies?
You can view all of our Salon Policies by clicking here!
What should I do to prepare for my hair appointment?
We have an article about this written by our salon coordinator you can read here!
What is the $2 ECO Charge on my ticket?
Oracle Salon is a certified Green Circle Salon which is a special recycling/repurposing program that ensures hair, foils, color tubes, plastics, papers, and chemicals are diverted out of our landfills and water systems. That is 90-95% of our salon’s waste! That’s right! Even the hair we sweep from the floor is repurposed. Hair can be used to help clean up oil spills, as a gardening tool to keep away rabbits, deer, etc., as well as a natural fertilizer as it decomposes and we are proud to be a part of this Green Initiative to Revolutionize the Industry. The $2 fee goes towards maintaining this program.
How far in advance should I book my appointment?
We always recommend that our guests schedule their appointments prior to leaving their visit in the salon. This better ensures that we can provide you with the proper amount of time needed for your next visit. Walk-in’s are permitted if time is available.
Will you remind me of my appointment?
Yes. Your appointment will be confirmed via email and via text, one week prior to your appointment. This allows plenty of time for you to contact us within 48 hours if there is a need to change or cancel it.
What if I need to cancel my appointment?
We understand circumstances may happen that prohibit you from giving us proper notification for missing a appointment, however we do require 48 hour cancellation notice. We require a Debit/Credit card on file in order to hold the reservation. Without notification 100% of the scheduled service will be charged day of.
When should I arrive?
We suggest 5-10 minutes before your service. This allows plenty of time to have us check you in, provide you with snacks and refreshments, and to let your stylist know of any special requests or questions you may have.
What if I'm late?
If you find yourself running late please contact our salon coordinator and let them know. This allows them to inform your service provider and to see if it would affect the appointment in anyway. We will always do our best to accommodate you, although we can not guarantee that we will be able to provide the services you are originally scheduled for. Our goal is to provide every guest every time with unforgettable and customized experience.
What forms of payment do you accept? How should I tip my stylist?
We do accept cash, checks and all major credit cards for service payments. Gratuity however must be in cash or a check written out directly to the service provider. We provide envelopes located at the front desk. Recommended tipping is anywhere from 18-20% of the service only.
I'm a new guest, why am I unable to get an exact price quote over the phone?
Please keep in mind that we are unable to price quote anything over the phone. Our online price menu are all base prices and may vary depending. If you are unsure we always recommend setting up a consultation with a stylist prior to your scheduled service day. This will help ensure an exact quote and better understanding of the process it may take to get you to your goal.
How do I choose the right treatments and product for my hair?
Stylists will recommend and pull products during your service available for purchase when you check out. They will be able to customize these products for your specific needs as well as educating you on how to use them. We are always available to answer any questions you may have regarding any of our product lines. We always encourage our guests to use professional products at home.
What if I'm unhappy with my hair?
We want you to be 100% satisfied with you hair. We know that your hair is very important to you and we understand how upsetting it can be if you’re unhappy with the results. Please do not hesitate to reach out to us if you’re unsatisfied. We are happy to redo your service for you, within reason and appreciate you allowing us the second chance to do so.