Oracle Salon Policies


Appointments

Please be aware that a credit card number is required to reserve your appointment. Appointments longer than 3 hours, such as double processes, color corrections, and hair extensions may require a non-refundable booking fee of $150 to secure the appointment time, this goes toward the overall total of your service and secures your appointment. We will collect the booking fee at the time of your in salon consultation or contact you prior to accepting your reservation. However, if our 48 hour cancelation policy is violated the booking fee will be forfeited and we will be unable to apply it towards your appointment.

Be sure to give yourself plenty of time to get to the salon, as it can be hard to find your first time. Please arrive 5-10 minutes prior to your appointment to ensure you receive your full service, first time clients will be required to fill out a new client form and/or service waiver. This waiver is put in place to protect our staff and clients. Refusal to sign this waiver will result in your services not being completed until the waiver is signed. 

We recommend that you book your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule and maintain your look. Your stylist will advise how often you should return to maintain your style in your consultation. 


Late/Tardy Policy

Please let us know if you are going to be late prior to your appointment time. If you are excessively late, please keep in mind that we may need to reschedule your appointment and will charge a cancelation fee. We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest's schedule that day. Please be aware in the unfortunate event that you are late, we cannot guarantee that your services will be performed that day. It could result in an incomplete service and affect the quality of your service, for which we do not ever feel comfortable doing. Clients who arrive late will be charged in full for their originally scheduled session, ex: If a guest is too late to for their scheduled all over color, and there is only enough time to do a root retouch, the guest will still be charged the original all over color pricing. Punctuality ensures that you will receive the absolute highest quality service for yourself and other guests and helps you to receive the outstanding experience that Oracle Salon is known for. 

If your stylist is running behind for your appointment because of tardy guests, a lengthy blow dry, or an extensive color service, you will be notified immediately prior to arriving at the salon.

 


Cancelations & Rescheduling 

Your appointment at Oracle is very important to us, we understand that schedule adjustments are necessary; Therefore we respectfully request at least 48 hours notice for cancelations - even if we are closed/it's a holiday, please notify us via email or text to ensure you are not penalized for canceling last minute. Cancelations made less than 48 hours from scheduled service will result in being charged 50% of the amount of services scheduled, 12 hours or less will be 100% and a booking fee for future services may be required to reschedule. Late appointments in excess of 15 minutes and no shows will be considered cancelations as defined above. This policy is in place out of respect for our stylists and clients. Cancellations with less than 48 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot. We understand life happens, and request that sick clients stay home. 

Please note: a 72 hour notice is required for all Hair Extensions, Smooth Out Treatments, Double Processes and Color Correction services. 

NO SHOWS: You will be charged the full service price for missing your appointment without any notice. In the event you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments.


Walk-Ins

We welcome walk-in guests! However, if availability is limited, you may have a waiting period or need to schedule an appointment.


Child Policy

Children are ONLY permitted in the salon when the child is receiving a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We do not have the facilities to care for children. We feel as a business, children who visit the salon during their parents' appointments or children who are unattended in the waiting area pose a safety issue. We love children, and we hope you understand that we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated. During their appointment, children need to be able to sit still so that the stylist can perform a quality service. We also do not offer discounted pricing for children's services, our services are based upon the length, density of hair, and the amount of time required to perform said service, age and gender play no role in our pricing. 


Pricing & Forms of Payment

Prices listed on the Service List on our website are starting base prices. The price of your service may vary from the listed price based on the service(s) you receive, as well as the length of your hair. Your stylist will inform you of the price before she/he begins your service. Payment for salon services is expected to be paid at the time of service or in some cases prior to the time of service. We are constantly expanding our services to bring you the latest and greatest. We reserve the right to change prices and services at any time without notification. We accept Visa, MasterCard, Discover, American Express, Oracle Salon Gift Cards/Certificates, and cash. Sorry, we do not accept personal checks.


Gratuities

Tipping is left to the discretion of our clients. Gift certificates do not include gratuities. The industry average is 15%-20% of the service total prior to discounts or incentive offers. Our team greatly appreciates your generosity! 

20% gratuity will be assessed for color corrections, bridal parties, and group parties.


Confidentiality and Privacy Policy

We believe that every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential, as will your hair history forms.

We do not disclose any personal information obtained about you from this website to third parties except when we need to do so. We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent. We may from time to time provide information of a general nature to third parties – for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.


Service Satisfaction

Please read our Salon Guarantee.  


Return Policy

All products and services are non-refundable.

We will exchange product within 1 week of purchase, with proof of purchase.. 

We will replace any damaged product (pump failure, etc.) with proof of purchase if returned before 14 days and as long as item is not expired.  If your damaged item is no longer available at time of return, you will be issued an exchange for product only or store credit towards product only.


Confirmation Texts & Emails

As a courtesy, we make every effort to notify you of your appointment date and time.  You will receive an email or text message to confirm your service prior to your appointment. Our system will send you 3 separate reminder email/texts. Once when you book the appointment, then 1 week before the appointment, then 50 hours before, to give you plenty of time within the 48hour Cancelation Policy to notify us if you need to cancel/reschedule. We confirm in advance as a courtesy because we know how easy it is to forget an appointment you booked months ago.  However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed to avoid late arrivals, missed appointments, and potential cancellation fees. If you are always on top of your schedule and find the reminders to be too much or unneeded, you can also easily opt out of the reminders on your Vagaro account. 


Cell Phones

For the enjoyment of other Guests, and so that we can give our full concentration to our clients, we ask that you put your cellular phone ringer on “vibrate” or “off” while receiving services.


Jewelry & Personal Items

We cannot be responsible for loss or damage to personal articles, including clothing, jewelry, phones, and accessories.


Oracle Salon reserves the right to refuse service to any client for improper conduct, tardiness, no shows, or any other situation we deem inappropriate.

By making or submitting an appointment request, you are agreeing to these terms and conditions above. 

Copyright © 2016 Oracle Salon LLC